
Well, I have a compromise for now. I created a new event for
TicketOwnerUpdate and so the person who sent the email gets
notification when the ticket gets assigned.
Still this is frustrating as heck, as I'm sure you can understand!
Why does everything work except for TicketCreate?
Sounds like a bug to me. Can ANYONE confirm that this works?
On Wed, Aug 12, 2009 at 12:38 PM, Alan McKay
I found that the customer user has to be defined in OTRS before any event based notifications with Customer as the recipient will fire - both for TicketStateUpdate as for TicketCreate events.
Wait a second, this can't be true because my TicketClose email is triggered on the event "TicketStateUpdate" with both of the "closed" states.
And it works fine but there is no user per-se for the person who sent the email.
-- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"
-- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"