Re: [otrs] Regex in process tickets

Please describe what you want to match and what you don't want to match. On Wed, Nov 13, 2013 at 8:07 AM, Ohliger, Christoph wrote:

Its more an regex issue then OTRS. My process or the regex always fail when a dynamic field is NULL (no value). Right now I haven´t found the correct regex to verify for empty values, I have checked \0 , \x00 , .{0}.

Regards

Christoph

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Ohliger, Christoph Gesendet: Dienstag, 12. November 2013 13:10

An: 'User questions and discussions about OTRS.' Betreff: Re: [otrs] Regex in process tickets

Yes, it works with this simple example. But I have some trouble with more complex regex expression especially with AND/OR condition and I currently assume that anything isn´t working correct within OTRS. I am currently doing further tests (OTRS 3.2.12).

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck (LX) Gesendet: Dienstag, 12. November 2013 10:59 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Regex in process tickets

Did you already try the reg exp without the surroundings?

On 12.11.2013, at 08:51, Ohliger, Christoph wrote:

Nils,

seems that the documentation isn´t correct …

regards

Christoph

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Nils Leideck (LX) Gesendet: Montag, 11. November 2013 20:46 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Regex in process tickets

Did you try \bcat\b only?

On 11.11.2013, at 16:30, Ohliger, Christoph wrote:

has anyone tested the regex function in transition. When using “qr{\bcat\b}xms” as the match condition I would assume that it matches when the dynamic field has the value cat …

Cheers, Nils -- http://webint.cryptonode.de / a Fractal project

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Cheers, Nils

-- http://webint.cryptonode.de / a Fractal project

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