Hi,

I can tell you, how I did it ;)

First set up the services in admin panel – Services.

Second assign the services to the customers (or set default) in admin panel Services <-> Customers

At this point, I see the selected (default) services in the “new ticket” window

Third I made the SLAs and assigned them to the services.

At this point, if I select a Service in the “new Ticket” I automatically get the correct assigned SLA(s)

Do you have any information in the syslog?

Regards

Flo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng
Gesendet: Montag, 25. Juli 2011 10:44
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Can't set service or SLA for a new ticket

I have already done that too. It didn't solve the problem. What about the SLAs?

Best regards,

Xiaoxing

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Edlhuber Florian
Sent: lundi 25 juillet 2011 10:39
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Can't set service or SLA for a new ticket

Hi Xiaoxing,

after setting the services, you have to add them to the customers. In the admin panel servies -<-> customer

you can add the service to the customer or set as “default service” for all

hth

regards

Flo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Xiaoxing Meng
Gesendet: Montag, 25. Juli 2011 10:26
An: otrs@otrs.org
Betreff: [otrs] Can't set service or SLA for a new ticket

Hi,

I am not able to set Service or SLA when I create a new ticket, although I have already make the setting in "Ticket Settings"->"SLAs" and "Services". When I try to create a new ticket, the "Service" or "SLA" can't be lanced automatically.

The OTRS version is 3.0.8.

Thanks for any reply!

Xiaoxing