Hi Esteffano,

 

I share my setting lines with you, I have no problem with them and I work for this environment. I have little experience with ldap but the error says “userid”

 

$Self->{'AuthModule::LDAP::SearchUserDN'} = 'user@domain';

$Self->{'AuthModule::LDAP::SearchUserPw'} = ‘passwd';

 

the rest of my changes are like yours. I do only login with the userid, without domain.

 

Regards.

 

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Stefano Ricci
Enviado el: martes, 10 de julio de 2012 08:29 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] LDAP - Windows Server 2008 R2 - AD Object 2003

 

i talk for Customer... when you use only OTRS database, and remove the register form, you have to add manualy the Customer (and if is the case, use the Customer Company ID to aggregate the ticket of same company)...

 

afte you have to set the persmission of this customer on the differen groups...

 

in my case i assign to a queue a group.... always the reference is 1 to 1.... now i assign the permission of sustomer for the group..

 

example:

 

now i associate the customer to a group and set the permission..

  • group1 -> not associated
  • group2 -> read and wite
  • group3 -> not associated...

 

now if the customer login to the web interface or send email, can only read/open tickets on queue2...

and if is included in a customer company can se the ticket of all company...

 

when i use Active directory to login i want to replicate the same idea.....

 

for example with agents is possible to map group in active directory with roles in OTRS, and manage the permission in the admin console...

it's possible to do the same for customers?

 

now in the CONFIG.PM i have that:

 

# Enable LDAP lookups for Customer logins.

    $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

            $Self->{'Customer::AuthModule::LDAP::Host'} = 'dcad101';

    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=adone,dc=lan';

    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

            $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=otrs,cn=Users,dc=adone,dc=lan';

    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'a12345++';

    $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

    $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=OTRSCustomers,cn=Users,dc=adone,dc=lan';

    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';

    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

 

# Enable LDAP lookups for Customer account information.

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

                        Host => 'dcad101',

        BaseDN => 'dc=adone,dc=lan',

        SSCOPE => 'sub',

        UserDN => 'cn=otrs,cn=Users,dc=adone,dc=lan',

        UserPw => 'a12345++',

        AlwaysFilter => '',

        GroupDN => 'cn=OTRSCustomers,cn=Users,dc=adone,dc=lan',

        AccessAttr => 'memberUid',

        UserAttr => 'UID',

      },

      CustomerKey => 'sAMAccountName',

      #CustomerID => '[customer_id]',

             CustomerID => 'sAMAccountName',

      CustomerUserListFields => ['sAMAccountName', 'sn', 'givenname', 'company',  'mail'],

      CustomerUserSearchFields => ['sAMAccountName', 'sn', 'givenname', 'company', 'mail'],

      CustomerUserPostMasterSearchFields => ['mail'],

      CustomerUserNameFields => ['givenname', 'sn'],

      CustomerUserValidFilter => '(company=*)',

      Map => [

        [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

        [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

        [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

        [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

        [ 'UserCustomerID', 'CustomerID', 'company', 0, 1, 'var' ],

      ],

    };

 

i can login the customer, but it can not write any ticket.... i think that the default group for customer is user... but i disable all permission on this group... because i want to have more group in function of persimssion...

 

the second ask is related to incoming email filter.... if an email are not in customer list, otrs ignore this... whit active directori, is the same?

 

 

the third ask is related to the use of more Active directory's.... and a way do realize that....

for example if i have 3 customer company, i have to login user from different domain..

 

a good idea is to support the login int this format "domain\user"... because is possible that different company have equals user name...

 

now for single company i use how ID the user name (in active directory sAMAccountName)... there is a variable of active directory that store in the same string the full name "domain\user"?

 

thanks for the help

 

 

On 10 July 2012 14:46, Gerald Young <crythias@gmail.com> wrote:

What is your purpose of using Customer Groups? If they are to assign queues, you may want to rethink this, unless they're for instance, location based, or only certain agents are allowed to handle certain customers.

 

Don't forget that Customer needs Auth and Membership (CustomerUser). If you're using ldap, use it for both. It won't sync customers to database, only pull from ldap.

 

"if i have to login customers form others Ad" ... you'd add additional back ends (up to 10?) for each AD.

 

On Tue, Jul 10, 2012 at 3:45 AM, Stefano Ricci <stefano.ricci@riccimatic.com> wrote:

now i put on the login via ad of agents and client... but i have these open questions:

  • for the agents i assign with $Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} the correct roles, and with $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups'} i assign the inital group... How i can do the same with the customers?.... i have more queue, and a have to activate them in function of the user... fore example... if a customer are in particular group in ad, have to write only in queue1/group1....
  • otrs fileter the email if you aren't a customer in database, but with ad login, no data are in database... how i can: remove the filter, or put the customer data in otrs database and sync (the agent mode)
  • if i have to login customers form others Ad, how i have to do in the script? i have to logon whit this name "domain\user"... i have to split the login name by my self or there is ant attibute similar to  sAMAccountName that have the complete name?

 

thanks fot the help

 

 

On 7 July 2012 13:38, Gerald Young <crythias@gmail.com> wrote:

This means that there is no sAMAccountName that matches adone\agent1 in Active Directory. That's highly likely as most sAMAccountName are simple usernames.

 

On Fri, Jul 6, 2012 at 12:29 PM, Mike Eduard <mike@znuny.com> wrote:

Hi Stefano,



On 7/6/12 18:24 , Stefano Ricci wrote:

now i solve the error 187... but i have this response

[Fri Jul  6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: xxxx).
[Fri Jul  6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'adone\agente1'!

 

You do not have an agent with username "adone\agente1" in OTRS.

You need to create this agent via admin interface first.



 mike

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Mike Eduard
Enterprise Services for OTRS

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