Hi Rainer Had the same issue after upgrading to 2.0.2 using the tarball. Checking /var/log/mail.err I found the following entries: procmail[21491]: Suspicious rcfile "/opt/otrs//.procmailrc" Had to change the permissions of /opt/otrs from rwxrwxr-x to rwxr-xr-x. From the man page: Suspicious rcfile "x" The owner of the rcfile was not the recipient or root, the file was world writable, or the directory that contained it was world writable, or this was the default rcfile ($HOME/.procmailrc) and either it was group writable or the directory that contained it was group writable (the rcfile was not used). Regards Roberto Rainer Hasenzagl wrote:
Hello all,
As we moved to a new Hardware, we installed a fresh SUSE 9.3 Linux and OTRS 2.0.2 Tarball. Now we get the problem, that the .procmailrc is not exectued from User otrs. If I place a global procmail.rc file in /etc/, this file will be executed. Postfix is pipeing the mail to procmail --> I can see it in the mail log.
On the old hardware with SUSE 9.0 and OTRS 1.3.2 (SUSE RPM) it works fine.
So what can be wrong with the new SUSE or maybe procmail??
Can anyone help me pls... Thx!
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