How do I limit the states available to the user when a ticket is submitted? Example: I want all new tickets to go to the submitted state. I need to find how to create date fields and I do not find this info in the admin manual. Thank you for your help. Tonee Porter ----------------------------------------- CONFIDENTIALITY NOTICE: This electronic message transmission is intended only for the person or the entity to which it is addressed and may contain information that is privileged, confidential or otherwise protected from disclosure. If you have received this transmission, but are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of the contents of this information is strictly prohibited. If you have received this e-mail in error, please contact the sender of the e-mail and destroy the original message and all copies.