Would you be so king to help me This is very important. I can not decide whether to use or not OTRS in my support branch this is extreamly important to make OTRS customer be able to authoraze from my database thx
Vladimir Doisan пишет:
It is, but it will require you to write a custom module IIRC. Take a look at the Chapter 9 "Using External Backends" in the OTRS Admin manual.
First of all, i have tryed to add to my Config.pm strings like this
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table'} = 'tbl_users'; $Self->{'Customer::AuthModule::DB::CustomerKey'} = 'user_login'; $Self->{'Customer::AuthModule::DB::CustomerPassword'} = 'user_password'; $Self->{'Customer::AuthModule::DB::DSN'} = "DBI:mysql:database=MyDBase;host=my_host"; $Self->{'Customer::AuthModule::DB::User'} = "some_user"; $Self->{'Customer::AuthModule::DB::Password'} = "some_password";
My user table has follwing structure
describe tbl_users; +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| Field | Type | Null | Key | Default | Extra | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
| user_id | varchar(100) | | PRI | | | | user_sex | varchar(10) | YES | | NULL | | | user_login | varchar(100) | YES | MUL | NULL | | | user_password | varchar(100) | YES | | NULL | | | user_email | varchar(100) | YES | | NULL | | | user_first_name | varchar(100) | YES | | NULL | | | user_last_name | varchar(100) | YES | | NULL | | | user_address1 | varchar(100) | YES | | NULL | | | user_address2 | varchar(100) | YES | | NULL | | | user_city | varchar(100) | YES | | NULL | | | user_state | varchar(100) | YES | | NULL | | | user_country | varchar(100) | YES | | NULL | | | user_phone | varchar(100) | YES | | NULL | | | user_zip | varchar(10) | YES | | NULL | | | user_fax | varchar(100) | YES | | NULL | | | active | char(1) | YES | | NULL | | | manually | char(1) | YES | | NULL | | | user_company | varchar(200) | YES | | NULL | | | serial_clip | varchar(9) | YES | | NULL | | | serial_item | char(2) | YES | | NULL | | | site | enum('gsmserver.com','gsmserver.com.ua','gsmserver.es','gsmserver.ru','dealers') | | PRI | gsmserver.com | | | referer | text | YES | | NULL | | | icq | varchar(100) | YES | | NULL | | | msn | varchar(100) | YES | | NULL | | | aim | varchar(100) | YES | | NULL | | | yahoo | varchar(100) | YES | | NULL | | | skype | varchar(100) | YES | | NULL | | | from | varchar(250) | YES | | NULL | | | disc_card | varchar(250) | YES | | NULL | | | activation_date | varchar(10) | YES | | NULL | | | tax_id | varchar(100) | YES | | NULL | | +-----------------+----------------------------------------------------------------------------------+------+-----+---------------+-------+
31 rows in set (0.00 sec)
Loginig into customer fails becouse "Panic! No User data". Log file contains login OK record.