From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth
Is it possible to include the 'close call message' into the
Instead of closing the ticket through the "close" link, use "Compose Answer (email)" and close it there. I had already realised that but if we have a new agent or someone forgets is it possible to change the behaviour of otrs to this way
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