It's in minutes, not hours. So if you set it to 5, that would be 5 minutes. The reason, I think, for it timing out is so that if you have a ticket locked and you go on vacation or something, it won't sit there waiting till you get back. It will unlock it so that someone else can work it. ----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -----Original Message----- From: Chaden Hite [mailto:chadenhite@gmail.com] Sent: Thursday, March 03, 2005 6:45 PM To: otrs@otrs.org Subject: [otrs] Unlock Timing out What is the reason for the Unlock Time out in OTRS? I have created a Queue called Projects and there are 3 subqueues under this. In one of the subqueue's of Projects a person will take posesion of the ticket but then about an hour later if you look in the history root@localhost has unlocked it back to the main Queue. the Unlock timeout is set to 5, I am assuming that if it is not worked on in 5 hours that the system takes over and unlocks the ticket.... is there any reason Not to set it to 0 to default it to no unlock, so that root will not unlock the ticket? if anyone has seen this please let me know thanks _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/