Re: [otrs] Next State to Note

Found it. . .didn't show up with search for ViewNote. . .so ended up in Framework browsing. . . ----- Original Message ----- From: TechFan To: "User questions and discussions about OTRS." Sent: Monday, May 31, 2010 10:44:30 PM Subject: [otrs] Next State to Note

I would like that as well. . .but I don't have a Frontend::Agent::Ticket section??

----- Original Message ----- From: Nils Leideck - ITSM To: "User questions and discussions about OTRS." Sent: Monday, May 31, 2010 10:02:51 PM Subject: [otrs] Next State to Note

...

Hi,

On 31.05.2010, at 13:53, Annika Liikanen wrote:

...

Is it possible to add Next State box to Ticket Note?

Yes,

SysConfig -> Frontend::Agent::Ticket::ViewNote

Freundliche Grüße / Kind regards

Nils Leideck

-- Nils Leideck Senior Consultant

nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project

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