Hello,

 

 

          I'm new to OTRS and I'm exploring the possibility of using it at my company.

 

 

          My question is the following: is there a way of sending the PDF Print of a ticket to the associated costumer when the state is changed to closed via a custom job (if there is such a thing) executed by the Generic Agent? I am aware that there is an OTRS API but my Perl knowledge is close to none.

          I'm using version 2.4.

 

          Best Regards,

 

          Filipe Carreira