Unless the content is sensitive. Most of the public services like these give the service providers rights to look at anything you store there. There are also many cases where regulatory requirements don't allow any data storage on servers you don't directly control. It's a lot easier to set up another virtual host on the same Apache as OTRS and store the files there. Same effect, works everywhere, and very easy to implement password protection using the same authentication source as OTRS. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Thursday, August 16, 2012 8:25 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Saving FAQ attachments on fileserver I have suggested on occasion to use Public dropbox links (for example) as an alternative. This makes things super easy all the way around. You don't have to worry about any of web, database, or otrs-server filesystem issues, nor about size or bandwidth utilization on your server.