28 Jul
2005
28 Jul
'05
2 p.m.
Hi, On Tue, Jul 19, 2005 at 04:25:52PM +0800, nsaliza@nc.com.my wrote:
1. how to notify admin or other agent when the ticket is closed.
The agent or the admin has to select the queue with the ticket to close in her "My queues" list via her preferences. Aditionaly the notifications has to be turned on, also via the preferences for the user.
2. is there any way to auto stop the age when the ticket is closed.
No. A ticket gets older, even if its closed. The state of a ticket does not affect the age of a ticket. Regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!