[otrs] Put ticket Print link in QueueView?

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I would like to put a print link in Queueview, so that I don't have to first zoom in to a ticket in order to print it. How can this be done?

By editing the DTL files. If you use the default theme, open the files ~otrs/Kernel/Output/HTML/Standard/TicketViewLite.dtl and TicketView.dtl and add the following line to the list of links:

$Text{"Print"}</a> -

This doesn't seem to work now in 2.1.2, I am looking at the DTL files and my print code is still there but I don't see the print link. Where can I make the change in 2.1.2 so that I have the Print link in QueueView and AgentTicktMailbox views? -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com