30 Jul
2007
30 Jul
'07
11:49 a.m.
Hi again, Alexander Scholler schrieb:
Hi,
I'm evaluating the new escalation-mechanismn of v2.2, especially the new escalation * response time * update time * solution time An can't find any documentation on these times.
I'm asking about v2.2 without the ISTM-addition. What is the "old escalation-time of v2.1"? Is it update-time in v2.2? How can response or solution time be set? When are they reset, e.g. in case of a follow-up?
What does each time means exactly? Can anybody help me?
Bye, Alex
Bye, Alex