I solved my problem by  removing OTRS (uninstall RPM + removing the otrs directories) completely and do a fresh install of the Fedora rpm.

 

(Of course I did not delete the database and I did backup Config.pm)

 

 

Regards,

Peter

 

TDA every contact matters

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Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Peter van Beugen
Verzonden: donderdag 21 augustus 2008 14:31
Aan: otrs@otrs.org
Onderwerp: [otrs] Permission problems after upgrading to 2.3.1

 

I just upgraded one of my OTRS boxes form 2.2.5 to 2.3.1 and now I can’t Zoom tickets any more (“No Permisson”)

 

Of course I ran the SQL upgrade script AND SetPermissions.sh, but no luck so far.

 

Fedora 6

MySQL 5.0.27 (dedicated MySQL server)

 

Did anyone had the same problem and managed to solve this?

 

Regards,

Peter van Beugen

 

 

TDA every contact matters

inbound & outbound callcenter services

selfservice webforms e-mail chat sms