On Wed, Nov 2, 2011 at 7:32 PM, Carlos Andrés Gallego Arboleda <carlos.gallego@itconsultores.com.co> wrote:

Hi Thomas,

When the tickets are created by e-mail OTRS allow everyone mails and create a tickets, don't validate if the customer exists on customers Admin or not.

The only way to edit the preferences is to add the customer information on Admin>>Customer Users.

2011/11/2 Thomas Bouffon <thomas.bouffon@gmail.com>

Hi,
I am new to OTRS, and after a lot of googling, I cannot find why what I'm trying to do does not work.

I have set up ticket creation through email via pop3. That works fine. But the customer created via this process does not apper in the main customers list, so I cannot edit its information.

What am I doing wrong ?

Thanks,
Thomas

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