I had the same problem (content of the ticket empty), for me wasn&#39;t a charset problem.<div><br></div><div>I&#39;ve restored a previuosly backed up otrs db and restarted with step 1 of migration. After that data was correct either if 4/5 tables resulted to be latin. After a period of time overwathing the system just to be sure that it was all ok, I&#39;ve used phpmyadmin to assign utf_general_ci to the tables that weren&#39;t so without problems (obviusoly there should be mysql manual command to do that but I&#39;m a lazy boy ;) )</div>

<div><br></div><div>MV</div><div><br></div><div><br><div class="gmail_quote">On Thu, Aug 20, 2009 at 3:04 PM,  <span dir="ltr">&lt;<a href="mailto:MMoj@timocom.com">MMoj@timocom.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<div>
<p>Hi there,<br>
I have a little problem. I´m running OTRS 2.3.4 without ITSM and want to upgrade it to the new 2.4.3 with ITSM. Just in case that there are some problems, I´ve set up a test enviroment. The Upgrade worked fine for me, following the instruktion in the Upgrade file. But the tickets are not shown Properly in the ticket system. I just get to see the ticket number but the content is gone. When I look in the Admin Support Assessment I get the error message that the charset is latin1 instead of utf8. Now I would like to know if there is a possibility to convert the DB to utf8 without loosing all the tickets in the system.<br>


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Technik<br>
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