Re: [otrs] giving access persmission to a customer user:

murli wrote:

I want to set access permission for a customer user to see all the tickets created by other customer users in the company. How do I perform this?

Hello Murli, I think you need the so called company tickets : http://doc.otrs.org/2.4/en/html/x1866.html#multi-customer-ids-db Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de