I'm looking for a way to send the notices, etc on agent responses to users, with a HIGH email priority.  I'm not referring to the TICKET priority.

We have users that never respond and after checking, I am finding that they are just deleting them. 

We also send out confirmation responses to new tickets.  Those can be normal priority, but any follow up questions/responses from agents would ideally be high priority. 

Did not see anything in the admin gui to configure this, though I'm happy as a clam tweaking the system from the CLI or editing code.

Thanks,

-Jeff

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