Re: [otrs] Failed OTRS install (Win32)

On Wednesday, October 22, 2003 11:53 AM otrs@ian-n.net wrote:

Software error: Can't load session backend module Kernel::System::AuthSession::IPC! Can't locate IPC/SysV.pm in @INC (@INC contains: d:/otrs/bin/cgi-bin/../../Kernel/cpan-lib d:/otrs/bin/cgi-bin/../.. ../../ d:/otrs/Kernel/cpan-lib d:/otrs/ d:/Perl/lib d:/Perl/site/lib . d:/apache/apache/ d:/apache/apache/lib/perl d:/otrs/bin/cgi-bin/../.. d:/otrs/bin/cgi-bin/../../Kernel/cpan-lib) at d:/otrs/bin/cgi-bin/../../Kernel/System/AuthSession/IPC.pm line 15. BEGIN failed--compilation aborted at d:/otrs/bin/cgi-bin/../../Kernel/System/AuthSession/IPC.pm line 15. Compilation failed in require at (eval 84) line 3.

Follow Chris' suggestion, it will do.

(obviously when I made the log file change you suggested, I put d:\otrs\... not c:\otrs\...)

OTRS doesn't matter where it's installed, neither doe the servers needed for OTRS to run. It just has to be consistent throughout your installation, ie. You cannot (or better should not) clutter the otrs dir on two drives.

sometimes (not the case here) and (2) bad windows path statement.

Not in your case - it's fine, but you may tune it to be just: PATH=D:\Perl\bin;C:\WINNT\system32;C:\WINNT; Noone needs the rest.

There is no SysV.pm file anywhere in the OTRS or Perl directory trees (and none in the distribution file otrs-1.1.3-01.tar.gz either) if that helps, but there is a D:\Perl\eg\Core\sysvipc directory.

There simply is no IPC on Win32, you'll have to use Chris' changes.

Thanks for your help and suggestions ...

You're welcome. Robert Kehl

Regards,

Ian Nichol London, England Yahoo Instant Messenger: inichol

-----Original Message----- Date: Tue, 21 Oct 2003 22:20:26 +0200 From: "Robert Kehl" Subject: Re: [otrs] Failed OTRS install (Win32) To: "User questions and discussions about OTRS." Message-ID: <038701c39810$c3a31750$0164a8c0@intern.roknet.de> Content-Type: text/plain; charset="iso-8859-1"

On Tuesday, October 21, 2003 10:17 PM Robert Kehl wrote:

...

$Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/xampp/otrs/var/log/otrs.log';

Sorry, the above doesn't work. These are the correct settings for Config.pm:

$Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = 'C:/otrs/var/log/otrs.log';

It was my cat dancing on the keyboard, you know... ;-)

Regards,

Robert Kehl

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