28 Sep
2003
28 Sep
'03
8:32 p.m.
Hi Martin,
# MoveInToAllQueues -> useful for ASP # (Possible to move in all queue? Not only queue which # the own groups) [1|0] $Self->{MoveInToAllQueues} = 0;
If you set this to '1', the the agent will be able to move tickets into RO queues.
But that allows the agent to see all queues in the system, something I'm trying to avoid. I ended up working around the problem by creating queues (i.e. "To: Tier II") which GenericAgent checks every 5 minutes and moves into the correct queue. Perhaps an automated "gateway" queue feature could be created in the future? Seems to be working for now :) Thanks, Paul