Message: 2
Date: Fri, 30 Mar 2012 09:15:57 +0200
From: Cyrille Bollu <cyrille.bollu@belnet.be>
Subject: Re: [otrs] Question about
To: otrs@otrs.org
Message-ID: <4F755DAD.9090607@belnet.be>
Content-Type: text/plain; charset="iso-8859-1"


Hi !
I find a way to change the displayed subject:

you can change the SYSCONFIG -->> Ticket::Frontend::OverviewSmall###ColumnHeader  -->> Change the option to "TicketTitle"
With that option always the subject of the ticket is shown and not the article subject of the last customer.

Best regards, Steffi

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Hi,

AFAIU, you don't reply to tickets; instead, you reply to article.

So, you reply to the sender of the article, not the ticket's owner.

For what regard the subject, I believe it's related to this design. But
I haven't yet figured it out clearly.

I also find it counter-intuitive, but I don't know if it is configurable.

BR,

Cyrille

Le 29/03/2012 11:53, S.Krueger@aswo.com a ?crit :
> Hi !
>
> I?ve a question about a certain behavior in the otrs views.
>
> Why does the  "customer" and "subject" in theview "my locked tickets"
> changed, when I get a respond-email to a ticket, where the sender of
> that email is not equal to the customer of that ticket ?
>
> Example:
> The customer of the ticket ist "T.muster@xx.com". I send an email to
> user "m.test@xxx.com".
> When I get the answer from "m.test@xxx.com" the name (From) in the
> view "my locked tickets" changed from "t.muster@xx.com" to
> "m.test@xxx.com".
> Is that normal ? What?s the reason ?
> Can I change that , so that always the customer ot that ticket is
> displayed !?
>
> Thanks, Steffi
>
>
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