you need to simply set the Cc value to the address(es) you need. Yes, I said, "simply". As in, if you understand how the templates assign the values, you just need to assign it to "Cc". It's all javascript.Take a look at http://forums.otterhub.org/viewtopic.php?f=60&t=16729 for a brief introduction to form logic.Then look up how to assign values to a form based upon an id for an element.On Wed, Nov 28, 2012 at 11:36 AM, <S.Krueger@aswo.com> wrote:
Hi Gerald,
I would like to use templates. But there I´ve not options to set the CC-Recipient. Or ?
Best regards, Stefanie Krüger
Von: otrs-request@otrs.org An: otrs@otrs.org, Datum: 22.11.2012 12:58 Betreff: otrs Digest, Vol 50, Issue 21 Gesendet von: otrs-bounces@otrs.org
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Today's Topics:
1. Answer-Draft with CC-Recipient (S.Krueger@aswo.com)
2. Re: Answer-Draft with CC-Recipient (Gerald Young)
----------------------------------------------------------------------
Message: 1
Date: Thu, 22 Nov 2012 10:26:28 +0100
From: S.Krueger@aswo.com
Subject: [otrs] Answer-Draft with CC-Recipient
To: otrs@otrs.org
Message-ID:
<OF3222DD89.A39224EB-ONC1257ABE.0033A0CE-C1257ABE.0033DCDE@aswo.com>
Content-Type: text/plain; charset="iso-8859-1"We?re using the otrs version 3.1.11
Hi !
I want to create a responce-draft where the field "CC-recipient" is filled
automatically with a certain email-address.
Is that possible ?Best regards, Stefanie Kr?ger
Every tipp is welcome :-)
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Message: 2
Date: Thu, 22 Nov 2012 05:38:22 -0500
From: Gerald Young <crythias@gmail.com>
Subject: Re: [otrs] Answer-Draft with CC-Recipient
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
<CAKk-oU+EuTU=27ApHs4bVRzXftWq=4kV=4U2bsb=6MuHdm3YEw@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"http://forums.otterhub.org/viewtopic.php?t=17955
You can use templates or just throw in a script. start here:
> We?re using the otrs version 3.1.11
Yes, it's "State" instead of "CC" but I think you should figure it out if
you "View Source" on a rendered web page and/or "inspect element" to get
the DOM name of the cc field to populate.
On Thu, Nov 22, 2012 at 4:26 AM, <S.Krueger@aswo.com> wrote:
> Hi !
>
> I want to create a responce-draft where the field "CC-recipient" is filled
> automatically with a certain email-address.
> Is that possible ?> Best regards, Stefanie Kr?ger
> Every tipp is welcome :-)
>http://otrs.org/
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