Thanks for the reply. I get a 2 notifications for each queue I have selected in my preferences, one for myself, one addressed to OTRS. My suspicion is that there is someplace that I configued some time ago that sends a message to the OTRS admin. That's what I need to disable.
From: "Gerald Young" <crythias@gmail.com>
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Sent: Wednesday, August 31, 2011 7:49:20 PM
Subject: Re: [otrs] Duplicate notifications
Notification (Event) in conjunction with individual preferences Yes?On Wed, Aug 31, 2011 at 5:09 PM, Jefferson Davis <jdavis@standard.k12.ca.us> wrote:
Trying to chase down why I'm getting duplicate notifications.
One says "Hi OTRS", the other "Hi <agent name>"
Seems to me this is a setting somewhere regarding sending notifications to the administrator. Will probably smack myself once someone reminds me where this is...
Thanks
--
Jefferson K Davis
Technology and Information Systems Manager
Standard School District
1200 North Chester Ave
Bakersfield, CA 93308
661.392.2110 ext 120 (office)
661.392.0681 (fax)
http://district.standard.k12.ca.us
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