ok, I could do!!<br>you have add a new state, ex: &quot;response&quot;, now, in sysconfig, change the state in &quot;<span class="contentkey">Ticket::DefaultNextComposeType</span>&quot; to &quot;response&quot;. Now, in Postmaster filter, create one filter with Subject = 
<span style="font-style: italic;">.*Ticket.*</span> then X-ORTS-State = <span style="font-style: italic;">open<br></span>end. now you have two state, one for open tickets without response for customer (response) and one state (open) to tickets with response of customer.
<span style="font-style: italic;"><br></span><br>-- <br>Saludos,<br>Gustavo Azambuja<br>Linux User: 275813<br><br>-----------------------------<br>Este mensaje no contiene virus, porque ha sido creado con Linux, utilizando Software Libre y auditable.
<br>This message doesn&#39;t contain viruses, because it has been created with Linux, using auditable Free Software.<br><a href="http://es.wikipedia.org/wiki/Linux_No_Virus_Mail">http://es.wikipedia.org/wiki/Linux_No_Virus_Mail
</a><br>-----------------------------