
I think i found the issue. I was also seeing this same error show up in the
/var/log/messages log when i tried to change the a queue named "Junk", not
sure if this is a default queue or was setup before i took over. It wouldn't
let populate the change form.
looking at the sql being run, it turns out it was pointing to a non-existant
system address. manually updating the system_address_id field of this queue
to an active system address id seems to have fixed the issue.
On Tue, Feb 16, 2010 at 10:54 AM, Calvin Schmidt
i checked right within mysql with a "select id,name from queue". All ids are sequential and accounted for(aka no queue entries have been manually deleted). Userids where checked the same way
On Tue, Feb 16, 2010 at 10:29 AM, David Holder
wrote: Can you confirm the queue number by running "SELECT * FROM queue" in the SQL Box section in the Admin section of OTRS.
On Tue, Feb 16, 2010 at 3:15 PM, Calvin Schmidt
wrote:
"Junk" all queue ids are sequential and accounted for. (I inherited this partially setup so I'm not too sure what may have occurred prior)
On Tue, Feb 16, 2010 at 12:34 AM, James Morgan < james.morgan@vernet.net.au> wrote:
Okay, on second thought what about Queues? What is Queue ID 3?
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Calvin Schmidt *Sent:* Tuesday, 16 February 2010 4:18 PM
*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Getting this error when it's checking theincomingmailbox...
Nope, user ids are sequential, all are present. am using LDAP for authenticating both customers and agents to our domain.
On Mon, Feb 15, 2010 at 10:05 PM, James Morgan < james.morgan@vernet.net.au> wrote:
Deleted any users from the database lately?
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Calvin Schmidt *Sent:* Tuesday, 16 February 2010 1:42 PM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Getting this error when it's checking the incomingmailbox...
Yes I have several defined for different groups/queues. Email is making it in, but i currently am randomly receiving these errors as output from the cron job. At this point i just want to know if there are emails not making it in when this occurs or if there is any logging happening(or that can be turned on) for each piece of mail coming in and whether it made it in or not. if i could even figure out which email is causing it then i'd have more to go on...
I can't push otrs into production if it's going to miss emails.
Thanks, Calvin
On Mon, Feb 15, 2010 at 4:22 AM, Sourabh Sarwate
wrote: Hi Calvin,
Have you configured the mail id in admin area ->System -> Email Address. If not define there and check it again.
Regards Sourabh Sarwate
On Mon, Feb 15, 2010 at 8:46 AM, Calvin Schmidt < calvin.schmidt@gmail.com> wrote:
Any idea what this is? Does this indicate that mail is not making it into the ticketing system?
-----Original Message----- From: Cron Daemon [mailto:root@localhost.localdomain] Sent: Monday, February 15, 2010 1:00 AM To: root@localhost.localdomain Subject: Cron
/opt/otrs/bin/PostMasterMailbox.pl >> /dev/null ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350): Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 Module: Kernel::System::Ticket::GetSubscribedUserIDsByQueueID (v1.416.2.8) Line: 3209 Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 378 Module: Kernel::System::PostMaster::NewTicket::Run (v1.75) Line: 245 Module: Kernel::System::PostMaster::Run (v1.83) Line: 351 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
ERROR: OTRS-PMAccount-10 Perl: 5.8.8 OS: linux Time: Sun Feb 14 22:00:03 2010
Message: Found no ID for 3!
Traceback (18350): Module: Kernel::System::Queue::QueueGet (v1.110) Line: 821 Module: Kernel::System::Ticket::Article::ArticleGet (v1.232.2.1) Line: 1762 Module: Kernel::System::PostMaster::Filter::FollowUpArticleTypeCheck::Run (v1.4) Line: 47 Module: Kernel::System::PostMaster::Run (v1.83) Line: 387 Module: Kernel::System::MailAccount::POP3::Fetch (v1.6) Line: 153 Module: Kernel::System::MailAccount::MailAccountFetch (v1.9) Line: 380 Module: main::Fetch (v1.10) Line: 181 Module: /opt/otrs/bin/PostMasterMailbox.pl (v1.10) Line: 94
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