Re: [otrs] [otrs Ordering tickets in the DashBoard

Hello, Can I do the same but sort by Last Response Time? Thanks //M On Tue, May 22, 2012 at 4:37 PM, Alvaro Cordero wrote:

Hello Wagner,

Yes there is, you can use the Configuration for you dashboard by looking for Dashboard, then Choose FrontEnd::Agent::Dashboard,

Look for the one you want to change and modify the "SortBy" Atribute.

TicketPendingTimeOlderMinutes=1;StateType=pending reminder;* SortBy=Priority;*OrderBy=Down;

You can also do it in the xml file which is in /opt/otrs/Kernel/Config/Files/Ticket.xml

And do the changes there.

You can add new dashboards by defining them there, you just need to have be carefull as usual.

Best Regards,

Alvaro

On Tue, May 22, 2012 at 8:21 AM, Wagner wrote:

...

Hello,

Is there a way of instead ordering tickets in the dashboard by it's Age, oder by it's Priority?

Thanks

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