Hello,

I was wondering if it's possible to create a statistic that shows only new tickets opened via email.

I'm able, at the moment, only to produce a report with all new tickets for a given period of time, without knowing if they have been opened after a phone call or after an email to our system address...

thanks all

Lynx International Srl

Stefano Finetti

Senior System Consultant

Axed Group

Via Pier Luigi Nervi e/3 - Torre 6 - 04100 Latina

Skype: ssfinetti

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