[otrs] Looking at the most recent message

I have noticed that some tickets will show the most recent update, while others tend to keep the original request visible. Is there a way I can set this to be more uniform? Ideally, I'd like to see the most recent message, perhaps the most recent non system message, at all times. Thanks, Zeke -- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Really, Really Funny! ==>> http://www.engrish.com