Re: [otrs] Pending auto issue

24 Feb 2004


      On Tuesday, February 24, 2004 4:16 PM
Daniel Balan  wrote:
...
A made a status: "Waiting for Customer Verification +"
Status type=pending auto  > this should close the ticket if the
customer does not reply in x days.
...
At that moment (2004/02/22 17:06) I was expecting the ticket to be
closed, but today I have:
Pending till:   -1 day 23 hours
You probably didn't set the following state in Config.pm:

    $Self->{StateAfterPending} = {
        'pending auto close+' => 'closed successful',
        'pending auto close-' => 'closed unsuccessful',
        'Waiting for Customer Verification +' => 'closed successful',
    };

hth,

Robert Kehl

-- 
((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg
         http://www.otrs.de/ :: Tel. +49 (0)6172 4832388