Hi Claude, I'm afraid you are using versions of files that are meant for upcoming OTRS 3 and not for the OTRS 2.4 branch. Again; please make sure to get these three files: otrs/Kernel/System/StdAttachment.pm version 1.31.2.2 http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revision=1.31.2.2&view=markup otrs/Kernel/Modules/AdminAttachment.pm version 1.21.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AdminAttachment.pm?revision=1.21.2.1&view=markup otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl version 1.18.2.1 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl?revision=1.18.2.1&view=markup -- Mike On Thu, Oct 21, 2010 at 3:39 PM, PREF31 OTRS <otrs@haute-garonne.pref.gouv.fr> wrote:Hi Mike, Thanks for your mail, but your solution doesn't work. I have only "Add a new Attachment." in a left panel and in the right panel, attachments are listed but I can only change attributes I try this : I have downloaded the most recent version of AdminAttachment.pm and StdAttachment.pm and I found a note saying that the AdminAttachmentForm.dtl file was a dead file and will be replaced by the AdminAttachment.dtl. With this files now I can add, modify or delete attachment But menu 'responses' doesn't work. I have software error : in 'responses' Can't locate object method "GetAllStdAttachments" via package "Kernel::System::StdAttachment" at ../..//Kernel/Modules/AdminResponse.pm line 67. Regards and sorry for my bad english Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Michiel Beijen <michiel.beijen@otrs.com> Pour : User questions and discussions about OTRS. <otrs@otrs.org> Date : 20/10/2010 12:50 Hi Claude, The file otrs/Kernel/System/StdAttachment.pm mentioned in the bug report was not completely correct and has been updated since. Please try again with this version: http://source.otrs.org/viewvc.cgi/otrs/Kernel/System/StdAttachment.pm?revision=1.31.2.2&view=markup -- Mike On Wed, Oct 20, 2010 at 12:38 PM, PREF31 OTRS <otrs@haute-garonne.pref.gouv.fr> wrote: Hi, This problem was already fixed in bug 4658. So I donwload the three files mentioned and I replace Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl, Kernel/Modules/AdminAttachment.pm and Kernel/System/StdAttachment.pm with the files downloaded. But it's doesn't work, now when I go to management -> attachements there is no attachment listed. Thanks Claude -------- Message original -------- Sujet : Re: [otrs] Attachments <-> Responses De : Nils Leideck - ITSM <nils.leideck@leidex.net> Pour : User questions and discussions about OTRS. <otrs@otrs.org> Date : 12/10/2010 12:37 Hi, Could you please be so kind and spent some minutes to open a Bug entry on http://bugs.otrs.org for this one. On 08.10.2010, at 22:46, PREF31 OTRS wrote: I have one attachment associated to one response . How can I delete this attachement ? When I try to delete the attachment, it occurs the error "Invalid Challenge Token" Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs