If you look for AgentTicketMove in SysConfig, you'll realize that Move can be either a drop-down or a new window. If you choose new window, you'll be able to write a note while moving the ticket

On 13 March 2014 14:09, Leah Kelly <lkelly@tenstreet.com> wrote:

Is there a way to move a ticket and write a note in one step? Currently
our agents have to write a note explaining the ticket and the move, then move the ticket
to another queue = two steps.

Any way to make this one step?


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