I'm using OTRS 2.4.6. I have a theme called GOPS. I have it entered in the database properly. The structure is built properly as follows : /opt/otrs/Kernel/Output/HTML/GOPS /opt/otrs/var/httpd/htdocs/css/GOPS The HTML theme works just fine. Any changes to .dtl files I make in the GOPS directory are reflected in the output. Unfortunately, the css changes will not take effect. When troubleshooting, I see the HTML header is calling the css file at /otrs-web/css/Standard/agent.css instead of /otrs-web/css/GOPS/agent.css How in the world do I get OTRS to use the GOPS css file? The permissions, owner, and group are all set properly (even a little non-restrictive): drwxrwxr-x 6 otrs daemon 4096 Feb 10 02:51 . drwxrwxr-x 6 otrs daemon 4096 Jan 13 11:19 .. drwxrwxr-x 2 otrs daemon 4096 Feb 10 02:51 GOPS drwxrwxr-x 2 otrs daemon 4096 Jan 12 14:58 Lite drwxrwxr-x 3 otrs daemon 4096 Jan 12 14:58 overcast drwxrwxr-x 2 otrs daemon 4096 Jan 12 14:58 Standard [root@myserver.com GOPS]# ls -la total 28 drwxrwxr-x 2 otrs daemon 4096 Feb 10 02:51 . drwxrwxr-x 6 otrs daemon 4096 Feb 10 02:51 .. -rw-rw-rw- 1 otrs daemon 8996 Feb 10 02:52 agent.css -rw-rw-rw- 1 otrs daemon 6039 Feb 10 02:51 customer.css