perhaps *a* way is a Postmaster::PreFilterModule Reasoning: PostMaster.pm checks if the ticket is a followup before running this, and retrieves Ticket number ($Tn) and $TicketID from CheckFollowup. It THEN runs all PreFilterModules, which modifies email params. At that point, a configured PrefilterModule to check if Subject complies with Out of Office can set Header X-OTRS-FollowUp-State = current ticket state. This survives updates, isn't incredibly messy, and is portable. On Fri, Apr 4, 2014 at 10:05 AM, Olivier Macchioni < olivier.macchioni@wingo.ch> wrote:
Depending on the client's mail software, the "Out of Office" may have some specific headers.
You can check http://www.iana.org/assignments/auto-submitted-keywords/auto-submitted-keywo... for instance.
Or http://en.wikipedia.org/wiki/Email, search for "*Precedence*:"
I don't know how widely this is used though.
Olivier
On Apr 4, 2014, at 15:58, Sander Goudswaard < s.goudswaard@westerscheldetunnel.nl> wrote:
But then I'd miss the information - I would rather not see the ticket status change but still have the information merged in the ticket.
You could use email filters for that, search for Out of the office in the header or the body, etc and then ignore those messages. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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