You can limit possible priorities for different queues with an ACL in the config.pm. See the manual and FAQ for details. Greets Daniel -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von startx Gesendet: Donnerstag, 15. Januar 2009 18:01 An: otrs@otrs.org Betreff: [otrs] customise priority by queue Hello All, Mee to, I was playing just for doing some test but I need to customise Priority for some queues.I want to create some queues with different priorities ex: Queue |Priority | hardware |1,2,3,4,5 software instalation |1,2 account creation |2,3,4 Does anyone give me some clues to do that ? Thank you in advance. M. Martin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs