Re: [otrs] dynamic field check box visibility

Hi Kent, One possibility as mention is to move that kind of ticket creation to a Process in Process management, then one step on the process could be the approval, I guess that the process example in the Admin manual could be illustrative, then the approval DF could live only in a special Activity in the process management and it is not visible in any other way. This would be the free alternative. Another approach with less limitations is to use the OTRS Business Solution™ freely selectable feature called Hide/Show Dynamic Fields https://www.otrs.com/otrs-business-solution-feature/hideshow-dynamic-fields/ https://www.otrs.com/otrs-business-solution-feature/hideshow-dynamic-fields/ With this you can configure ACLs that allows to display or remove dynamic fields at will on normal Phone/Email ticket creation screens. The most complete solution is to use the OTRS Business Solution™ freely selectable feature called Ticket Forms https://www.otrs.com/otrs-business-solution-feature/ticket-forms/ https://www.otrs.com/otrs-business-solution-feature/ticket-forms/ This includes Hide/Show Dynamic fields, but also have a templating mechanism that allows to predefine subject and article contents among other features. ((enjoy)) Carlos Rodríguez

On Jun 20, 2017, at 8:27 AM, Kent Kollasch wrote:

I've modified AgentTicketCommon.tt to turn on and off various dynamic fields based on the ticket type. I have created multiple helpdesks and this has been very useful in displaying the appropriate dynamic field based on on the helpdesk you're logged into. I just need to be able to get a list of groups the the agent is in. I can then turn it off and on... If this is set in a SESSION variable, I believe I could make this work...

On 6/20/2017 3:53 AM, Peter Sabbe wrote:

...

Maybe another way to look at it is to include the check box in a process and have the generic agent start the process only when it is applicable (and remove the process when no longer so), that is when your other dynamic field has or has not the valid group name.

Cheers

Peter

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