Hi, I'm relatively new to OTRS... I'm looking for the configuration for this: Whenever I reply to a ticket, a copy is sent to the queue e-mail address. This cause a ticket to be re-opened whenever I reply and change the status to 'closed'. I don't see where I coulc have configured that... Also, HTML is always stripped to text (My PostmasterAutoHTML2Text = No). When OTRS receives an HTML e-mail, I see the body in plain text, with HTML message as an attachment, and any images that are included in the message are also attachments. Am I missing a module or something? Also, where can we change the request type, except when we close? Running otrs-2.3.3-01 installed via rpm, Centos 4, fedora 4 rpm, MySQL backend. Thanks in advance. Regards, Ugo