Re: [otrs] Feature Question

Damian Williams wrote:

Problem is that the Generic Agent appears to run tasks at specific times rather than in bands of time.

You could run the jobs when the shifts change. Any tickets left from the afternoon shift could be re-assigned to the evening staff at a particular time for instance. To automatically assign the tickets to agents based on the time of day you could use PostMaster filters: http://doc.otrs.org/2.2/en/html/x1269.html#email-receiving-filter Nils Breunese.