Hello people, I've a serious problem, when I try to reply a ticket, OTRS takes long time charging the template or the page When I choose the option Note or Close the ticket, OTRS charged quickly, but when I try to reply a ticket it takes long time and it's really annoying. I have mod_perl to increase OTRS performance, nevertheless, it doesn't change the perfomance, o ModPerl::Util....................ok (v2.000004) o Apache::DBI...................ok (v1.11) o Apache2::Reload...............ok (v0.11) I've been looking for on internet, but the only solution is install Mod_perl, so I would like to know what can I do apart from this. Thanks OTRS 3.1.4 mysql Ver 14.14 Distrib 5.1.61, for debian-linux-gnu (i486) using readline 6.1 apache 2 debian 6.0.4 Thanks