Re: [otrs] removing a ticket

4 Nov 2004

      Tyler Hepworth schrieb:
...
...
How can an agent quickly remove a ticket?
Either use the bulk feature or zoom in on the ticket and use the move
function on the lower right hand to move it to the junk queue.  If you
want it any easier than that (say a link for each ticket in queue view
titled "delete") you will have to program it yourself or you can get a
quote for custom development by contacting sales@otrs.de
Well, it's just a link, so...

The Link has to look like the following:

http://localhost/otrs/index.pl?Action=AgentMove&TicketID=12345&DestQueueID=5

A really good place for such a link where AgentMailboxTicket.dtl, 
AgentZoomHead.dtl _and_ TicketView.dtl. Place the following IN ONE LINE 
at the beginning of each file and remember to change the DestQueueID 
from 5 to the id of you 'delete' queue.

$Text{"Delete"}</a>"; }>

Now you can use $Data{"AgentDeleteStrg"} in the files wherever you want 
the link to appear. An agent clicking on it will move the ticket to the 
desired queue, from which a GA job will/can later delete them. But 
that's another story to be told in another thread ;) *scnr*

hth,

Robert Kehl