Re: [otrs] Hide tickets that are waiting

On 21/09/07 14:33, "Nils Breunese (Lemonbit)" wrote:

Mikkel Nielsen wrote:

...

On 21/09/07 14:07, "Nils Breunese (Lemonbit)" wrote:

...

Mikkel Nielsen wrote:

...

On 21/09/07 13:29, "Nils Breunese (Lemonbit)" wrote:

...

Mikkel Nielsen wrote:

...

When i choose to set a ticket as "waiting" and give in a date, how do i manage this ticket to be hidden until the given date?

I don't know where you're looking and where you don't want the ticket to show up (the ticket not even showing up in searches would be inconvenient I guess). When I set a pending reminder on a ticket it disappears from the queue view.

The ticket is in my "Locked tickets" and if its not locked its in my "Queue window"

Yes, that's how it works. If you lock a ticket, it shows up under locked tickets. Do you expect a locked ticket to be hidden from the locked tickets view? Then it would always be empty...

No... All open tickets, will bee show here, but are closed shown?

Pending tickets are not open tickets and closed tickets are not shown under locked tickets.

...

The point is that i would like to treat a pending ticket like a closed one, until the we get to the date it is pending to.

When you set a ticket to pending reminder it won't appear in the queue view until the pending date is reached. Isn't that exactly what you want?

Yes! But its shown under "Locked Tickets" and i dont want that. It should not be shown anywhere until the pending date is reached.

...

If its not possible just say so....

I guess I just don't understand what you want to be possible.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Med venlig hilsen Mikkel Robin Nielsen Support ansvarlig WorldWeb Interactive A/S Idyl 9A DK-6000 Kolding Tlf: +45 70 213 214 Fax: +45 70 213 215