Since the error referred in part to ITSM, it was suggested I uninstall and then reinstall the ITSM module. I did this and now the NEW and ADD links will spin for about 8 - 11 minutes before I get a connection reset error. Before uninstalling and reinstalling the ITSM Module I could at least get into the screen for creating a new stat from time to time. Anyone out there have any ideas? Thanks, Scott Bean From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bean, Scott Sent: Wednesday, February 27, 2013 7:58 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Issue adding new Stats I have updated our box to v3.2.2 - no luck fixing the issue. I did find the following in the logs for web when I attempted to open the NEW statistics screen: [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:26 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:30:27 2013] [error] :Apache2 IO flush: (103) Software caused connection abort at /opt/otrs//Kernel/Output/HTML/Layout.pm line 1690 :Apache2 IO flush: (103) Software caused connection abort at -e line 0 I was able to get our dev box (also updated to 3.2.2) to replicate the issue of redirecting back to the page I was on when I clicked the link. This is the only time I have been able to do this. Every other time I try it works normally. The error log information from that time is below: [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. [Tue Feb 26 16:48:41 2013] -e: Use of uninitialized value in sprintf at /opt/otrs//Kernel/System/Stats/Dynamic/ITSMChangeManagementRfcRequester.pm line 90. :Apache2 IO flush: (103) Software caused connection abort at -e line 0 Any assistance would be greatly appreciated. Thanks, Scott Bean From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bean, Scott Sent: Monday, February 25, 2013 1:55 PM To: otrs@otrs.org Subject: [otrs] Issue adding new Stats I am upgrading our test box to v3.2.1 - I have everything upgraded, but found an issue when trying to add a new report. This happens with either the ADD button on the overview page or when selecting NEW on the drop down. The page either takes a long time (as in 2 minutes or so) to load, times out and doesn't load at all, or acts as if it loads but puts the person right back on the screen they started from. I have searched the forums without much success. Any ideas? OTRS Test box is RHEL 5.9 and MySQL 5.0.95 running on separate boxes. Thanks, Scott Bean IS Planning & Projects Washington State University scott_bean@wsu.edu This communication may contain privileged, non-public or other confidential information. If you have received it in error, please advise the sender by reply email and immediately delete the message and any attachments without copying or disclosing the contents. Thank you.