
On Thursday, October 02, 2003 9:40 AM
Dennis.Buehring@net-and-works.de
Which X-Header do i have to use to generate tickets with the same user as in the Notes-Export.
All available X-OTRS-Headers are described in -surprise- doc/X-OTRS-Headers.txt. There's no setting for assigning an owner to a ticket.
Is there a way to set the article_type of the created ticket ?
I don't believe so. What you could do is use X-OTRS-Queue to let the mails flow into a specific queue, say Userchange_temp. Then use GenericAgent to assign a new owner and additionally move to the "right" queue. Well, there might be a better solution, because this is somewhat clumsy, but it should do it. You could try playing with X-OTRS-TicketValue|Key(1|2), too. hth, Robert Kehl