Re: [otrs] Agent Notification for new tickets?

3 Jul 2009

      Thanks Jim.

Lokesh K S

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
James Burk
Sent: Thursday, July 02, 2009 7:35 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Agent Notification for new tickets?

Lokesh, I believe this is controlled in the Agent's Preferences.  Queues
must be highlighted to be activated for notifications.

I don't know the answer to your second question.

Best regards,

Jim
ITIL Process Manager
NCDOR
919-715-4932
james.burk@dornc.com
...
...
...
"Katta, Lokesh Katta Subramanyam"  7/2/2009 9:27
AM >>>
Hi All,
I am not getting any agent notification on new ticket creation. How can
I configure it? Also I would like to know if I can create new
notifications for customer. Currently we have only three notifications
for customer. Owner,Status,Move.

Thanks

Lokesh

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