Jesús M. Navarro schrieb:
Hi all:
"My queues" view shows by default all open tickets, including those pending autoclose. Is there any config param so I can tell explicitly what states I want to see on the "My queue" view? (the same goes valid for other views like i.e. "blocked tickets"; for the most part I don't want to see "pending auto" tickets except if explicitly looking for them, since the system is already properly managing them).
I am not sure how your queue structure is setup, but you could make new queues for such states and then just move the ticket by statechange to a new queue which is not a part of your My Queues preference. The other option is to use the locking function, which allows you to show your tickets depending on a couple of filter options. I hope this has helped a little. --Shawn