This answer is very clear ... <br><br>Thank you .. it solved my questin ;)<br><br>YY<br clear="all">------------<br>
<br><br><div class="gmail_quote">On Thu, Dec 16, 2010 at 1:18 PM, Lars Jørgensen <span dir="ltr">&lt;<a href="mailto:ITLJ@gyldendal.dk">ITLJ@gyldendal.dk</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">





<div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial">Hi Yuan</font></span></div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial">Sorry, I missed your second question. Go to Admin -&gt; 
SysConfig -&gt; Core and look for the configuration item called FQDN. 
</font></span></div><div class="im">
<div><font size="2" color="#0000ff" face="Arial"></font> </div>
<div><font size="2" color="#0000ff" face="Arial"></font> </div>
<div><span><font size="2" color="#0000ff" face="Arial">Lars</font></span></div>
<div><br></div>
<div dir="ltr" lang="da" align="left">
<hr>
<font size="2" face="Tahoma"><b>From:</b> <a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a> 
[mailto:<a href="mailto:otrs-bounces@otrs.org" target="_blank">otrs-bounces@otrs.org</a>] <b>On Behalf Of </b>Yuan 
Yudistira<br><b>Sent:</b> Thursday, December 16, 2010 6:02 AM<br><b>To:</b> User 
questions and discussions about OTRS.<br><b>Subject:</b> [otrs] Manage 
Queue-Auto Response Relations<br></font><br></div>
<div></div></div><div><div></div><div class="h5">Hi<br><br>After solving the POP3S problems,<br><br>Now my new otrs 
installatino is working with a couple problems :<br><br>
<ol>
  <li>How to manage AutoResponse to Queue,<br>I go to Admin &gt;&gt; Queue-Auto 
  Response Relations <br><br>but I have no idea how to do next,<br><br>I tried 
  to send email to support email, ticket is created, and admin<br>get 
  notificatin about this ticket.<br><br>But user did not receive any auto 
  response.<br><br><br>Some thing is missing?<br><br>
  </li><li>In Agent notificatino, I get something like this : <a href="https://yourhost.example.com/" target="_blank">https://yourhost.example.com/</a><span>otrs</span>/<br>How to change this settings?</li></ol><br>Sorry I tried 
to look at <a href="http://doc.otrs.org/3.0/en/html/" target="_blank">http://doc.otrs.org/3.0/en/html/</a> but 
not found any answer<br><br>Is there any How To  Docs or ebook 
available?<br><br><br>Thanks<br><br>Yuan<br><br>------------<br></div></div></div>
<br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br></blockquote></div><br>