Re: [otrs] Update to version 2.3.3 to 2.4

Back up your DB and all of /opt/otrs just to be safe. The new tarball comes with a file that tells you the steps required to upgrade. You should look at some of the recent discussions in this list though (check the archives) because there have been some problems with those steps. It seems one of the commands needs to be run as root whereas the document says to run it as the OTRS user. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"