redhat 7.3
otrs1.2.3...rpm

I think I found a bug on installation
        I had to make chmod 750 /opt/otrs because it was not readable nor executable by group
        so I got always a 403 error (Forbidden ) at the browser, till I change mode of /opt/otrs

A suggestion: you should add something about these to /opt/otrs/bin/SetPermissions.pl

bye
Diego Fernández
Servicios Profesionales
http://openware.biz
eMail: dfernandez@openware.biz