Hi Brice, On Thu, Feb 19, 2004 at 02:31:40PM +0100, Brice Levy wrote:
Try adding the following to you my.cnf set-variable = max_allowed_packet=20M
I've added the following lines to /etc/my.cnf [mysql] set-variable = max_allowed_packet=20M
It seems to be ok for mysql : $ mysql --help | grep packet max_allowed_packet current value: 20970496
But it looks like otrs does not take this parameter in count. I don't know how I could test it with another application that uses mysql client.
No, OTRS tries to insert the attachment but the database returnes the error. However, max_allowed_packet is working in any other cases (I never heard that this isn't working). Maybe you have 2 mysql server or it's the wrong machine or something like that.
Thanks for help, Brice
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!